Privacy, without the fine-print feeling.

1. Who we are

Vennlo is a social discovery app that helps adults meet new people, connect, chat, and use optional voice-call and companion features. This policy explains how Vennlo handles information when you use our mobile app and website.

2. Information we collect

Information you provide

• Account details, including your email address, username, display name, age confirmation, and date of birth.
• Profile content, such as your profile photo, biography, interests, gender, and country.
• Content you create, including messages, connection requests, feedback, and reports you submit.
• Support correspondence when you contact us.

Information collected when you use Vennlo

• Approximate location information. With your permission, we use your device location only to determine and store your country. We do not retain precise GPS coordinates in your profile.
• Device and app information used for security, crash diagnostics, analytics, fraud prevention, and notification delivery.
• Call session information, such as participants, time, connection status, and usage limits. Vennlo voice calls are not recorded by Vennlo.
• Advertising and reward information when you choose to watch an optional rewarded ad.

3. How we use information

• Provide and personalise profiles, discovery, connections, chats, voice calls, and optional AI companions.
• Keep the service safe by investigating reports, preventing abuse, enforcing our Terms, and protecting our community.
• Send service notifications, such as messages, connection requests, account updates, and, if enabled, promotions.
• Measure performance, fix crashes, improve features, and administer reward limits.

4. Service providers

Vennlo uses trusted providers to operate the service: Firebase for authentication, database, analytics, crash reporting, and notifications; Supabase Storage for profile photos; Google AdMob for advertising; Google AI services for optional companion replies; and LiveKit Cloud for voice-call infrastructure. These providers process information on our behalf under their own applicable terms and privacy practices.

5. When we share information

Your public profile information is visible to people using Vennlo. We share data with the service providers described above and may disclose information when required by law or where needed to protect people, investigate abuse, enforce our policies, or protect Vennlo's rights. We do not sell personal information.

6. Your choices and controls

• You can edit your profile and notification preferences in the app.
• You can block or report other people from their profile or conversation.
• You can decline location, microphone, or notification permissions. Some features will not work without the permission they need.
• You can delete your account at any time using the in-app account-deletion flow. See our account deletion page.

7. Data retention

We keep your account information while your account is active. When you delete your account, we erase your account profile, authentication record, chats, connections, blocks, profile photo, and other account-owned data. We may retain limited de-identified moderation and audit records where necessary to protect users, prevent abuse, resolve disputes, or comply with legal obligations.

8. Age requirement

Vennlo is for adults aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe that a minor has created an account, contact us and we will take appropriate action.

9. Changes to this policy

We may update this policy when Vennlo or legal requirements change. We will post the updated version here and revise the effective date.

10. Contact

For privacy questions or requests, contact us at support@vennlo.app.